It is often said that good people can make any organization work. Some even assert that vagueness in organization is a good thing in that it forces teamwork, since people know that they must cooperate to get anything done. However, there can be no doubt that good people and those who want to cooperate will work together most effectively if they know the parts they are to play in any team operation, and the way their roles relate to one another. That's where the role of workforce management comes in.

Designing and maintaining these systems of roles is basically the main function of workforce management. For an organizational role to exist and be meaningful to people, it must incorporate verifiable objectives, a clear idea of the major duties or activities involved and an understood area of discretion or authority, so that person filling the role knows what he or she can do to accomplish goals. In addition, to make a role work out effectively, provisions should be made to supply needed information and other workforce management tools necessary for performance in that role.

That's why we can relate workforce management with organizational skills. Like workforce management, organizing requires the identification and classification of required activities, the grouping of activities necessary to attain objectives and the assignment of each grouping to a manager with the authority necessary to supervise.

An organization structure should be designed to clarify who is to do what tasks, and who is responsible for what results in order to remove performance obstacles caused by confusion and uncertainty of assignment. Above all, to furnish decision-making and communications networks reflecting and supporting enterprise objectives. Organization is a word that is used by many people loosely. Some would say it includes all the behavior of all participants, whereas others equate it with the total system of social and cultural relationships. But practically speaking, the term organization implies a formalized intentional structure of roles or positions.